Virtual Care
With the onset of the global pandemic, Personal Care Physio and Osteopathy had to pivot our business quickly to ensure continued service to our patients. With our new, secure JANE software we are now able to offer one-on-one appointments with you from the comfort of your own home. Whether you’re social distancing or are not able to visit our clinic in person because of weather, distance, little ones, or any other reason, we now offer many of our services virtually.
There will always be circumstances where an in-person visit is required. However, research shows that virtual visits can address and treat many of your needs to the same high level of care as an in-person session.
Common treatments available through Virtual Care include:
- self-mobilization
- education
- exercise retraining
- active exercise
- review and progression of home exercise programs
- movement retraining.
What services can I receive via Virtual Care?
- Physiotherapy (strains, sprains, pain, movement dysfunction)
- Pelvic health
- Stroke rehab/MS/Parkinsons (neuro rehab)
- Exercise education and program creation
- Pre-/post-op hips and knees
- Concussion rehab
- Postural drainage and breathing techniques for various lung and respiratory conditions
- Exercises to down regulate a sensitized nervous system
- Exercises to treat vertigo and/or dizziness
Who is Virtual Care for?
Virtual Care was created for anyone who cannot make it to the clinic for their appointment. This could include (but is not limited to):
- Changing regulations on social distancing due to the COVID-19 pandemic
- New moms trying to juggle a newborn’s schedule and life
- Professionals who are stuck at the office and can’t get away for an hour
- Someone living in a community that does not offer the specific services they require
- Inclement weather
How it Works
All you need is an internet connection; access to a desktop, laptop, smartphone, or tablet; and to follow these instructions:
- Book your initial consultation online, by emailing, or by phoning the clinic at 902-275-5086.
* Please note your credit card information will be collected at time of booking to secure your appointment but will not be charged until after your assessment. - Complete your intake forms. They will be emailed to you as soon as you book your appointment. Please take the time to complete these prior to your appointment.
- Please “arrive” at your appointment a few minutes early. Note: desktop users please use a Google Chrome or Firefox web browser.
- When your therapist is ready, they will welcome you from the waiting room with a live video connection into your private and secure one-on-one appointment. To ensure you have a great appointment please arrange the following:
- Have your camera set up in a location that allows you to move around and still be seen.
- Ensure you can clearly hear the audio from your device and that your therapist will be able to clearly hear you. You may want to consider using earbuds with a microphone for better sound quality (not necessary).
- Have a private space free of distraction so you can focus on your appointment.
- Following your appointment your therapist will summarize the goals and treatment plan you agree on, assist you with booking your follow-up sessions, and send you your homework.
Commonly Asked Questions
- Will my insurance pay for Virtual Care physiotherapy?
Yes! Canada Life, Sun Life, and Medavie Blue Cross will pay for Virtual Care physiotherapy sessions. If your provider is of a different company we recommend calling them ahead of time to confirm they will reimburse you for Virtual Care sessions. - Do you direct bill to my insurance provider?
Yes! We will direct bill to Canada Life, Sun Life, and Medavie Blue Cross on your behalf for your Virtual Care session. - How do I know who to book with?
Our therapists are all licensed to practice Virtual Care physiotherapy in NS. When you call to book your appointment, we can help you decide on the right practitioner for you, or you can look at our staff bios. - Can you treat everything via Virtual Care?
You can expect to receive the same exceptional care through our Virtual Care services as you would in person. However, although many situations are manageable by Virtual Care, it is not appropriate for all sessions. Your therapist will absolutely inform you if they feel they will not be able to help you virtually.
